This Policy is part of the Terms of Service of PrepHub LLC for Lotlantic. It explains when you can cancel and when you get money back. Nothing in it limits refund, cancellation or withdrawal rights that applicable consumer law gives you and that cannot be waived.
1. What can be bought today
At the date of this Policy the catalog is free to use and nothing can be bought inside the Service. The only paid service is the seller information request, whose price is agreed with you before we start (section 2). Sections 3 to 5 apply only once subscriptions, trials or Service Credits are offered.
2. Seller information requests
- Before we start, you can cancel a request at no cost.
- What you pay for is our work in contacting the seller, asking the agreed questions and reporting the answers accurately. A seller who does not reply, refuses to answer or sells the vehicle does not by itself entitle you to a refund, as long as we did that work and delivered the report.
- If we cannot do the work, for example because the listing was removed before we could contact the seller or we decline the request, you are not charged, or we refund what you paid for that request.
- If we did not do what we agreed, tell us and we will complete the work or refund you.
3. Subscriptions (when offered)
- Cancel any time online in your account, or by e-mail. Cancellation stops the next renewal, and you keep paid features until the end of the period you already paid for.
- Unused time. Payments for a billing period that has already started are not refunded, except where the law requires it, where the checkout said otherwise, or where we end your plan without cause or permanently remove a paid feature you paid for, in which case we refund the unused part of the period.
- Renewals and price changes follow section 9 of the Terms: we send the notices the law requires, and a new price applies only from a renewal at least 30 days after we tell you.
4. Trials (when offered)
A trial that does not ask for a payment method ends with no charge and never turns into a paid subscription by itself. A trial that asks for a payment method tells you the price and the date of the first charge before you provide it; cancel online before that date and you pay nothing.
5. Service Credits (when offered)
- Purchased Credits never expire, and closing your account does not forfeit them.
- Credits are not refunded merely because you have not used them, but we refund them where the law requires, where the checkout said so, and where a charge was duplicated or unauthorized.
- If a service paid for with Credits cannot be performed at all, the Credits go back to your balance.
- If we permanently stop offering services that can be paid for with Credits, we tell you in advance and refund the purchase price of your unused purchased Credits.
- When you close your account with an unused purchased balance, we tell you the balance and how it will be settled under the law before the closure is completed.
- Promotional Credits that you did not pay for are never refunded.
6. Billing problems and chargebacks
If you think you were charged by mistake, e-mail prephub.llc.biz@gmail.com from your account address with the date and amount, so we can investigate before you dispute the charge with your bank. We refund duplicated, unauthorized or mistaken charges that we confirm. Refunds go back to the original payment method. While a payment is disputed or reversed we may pause paid features, and Credits bought with a reversed payment may be removed.